Support
Material Guardian support is available for account access, subscriptions, receiving report workflow questions, export issues, scanning issues, and deletion requests.
Contact granitemfgllc@gmail.com and include the email address used to sign in, the device type, and a short description of the issue.
Related pages: Privacy Policy, Terms of Use, and Delete Account.
Account access
Material Guardian uses email-code sign-in. If a sign-in code does not arrive, confirm the email address, check spam or blocked sender settings, then contact support from the same email address.
Subscriptions and billing
Subscriptions are billed, renewed, canceled, and refunded through the app store that processed the purchase. Use the in-app restore action to refresh store access after purchase, reinstall, or device change.
Manage subscriptions through the account settings for the store that processed the subscription.
Reports, scans, and exports
Jobs, receiving reports, photos, scans, signatures, and exported packets stay on the device unless they are intentionally exported or shared. For workflow support, include the job number, the report step, and whether the issue happened while scanning, exporting, sharing, or restoring access.
Account deletion
Account deletion can be started from the Account screen when available in the installed release. Public deletion instructions are also available on the Delete Account page.