Support
Material Guardian support is available for receiving report workflow questions, export issues, scanning issues, and app troubleshooting.
Contact granitemfgllc@gmail.com and include the device type, app version, and a short description of the issue.
Related pages: Privacy Policy and Terms of Use.
Free local access
The current app is free and does not require sign-in, a Material Guardian account, a subscription, or purchase restore.
Store questions
Google Play and the App Store handle normal installation history and store-account support. Material Guardian does not sell a current subscription.
Reports, scans, and exports
Jobs, receiving reports, photos, scans, signatures, and exported packets stay on the device unless they are intentionally exported or shared. For workflow support, include the job number, the report step, and whether the issue happened while scanning, exporting, sharing, or restoring access.